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Offering a guaranteed take-back option, no matter the condition
Used clothing can have a certain charm that is unparalleled to new sometimes. Receiving used products could provide with an amazing treasure-trove of “vintage” items of the collection which then can resold. Even if items need repairs, this shouldn’t be a problem as that can bring additional charm to a piece of clothing. When the returned items are not salvageable, they can potentially still be used for off-cuts. It might be necessary to offer in return a monetary reward or discount of some sort to make it mutually beneficial. Potentially adding a grading scale could work for items that are immediately re-sellable.

Offering a repairs service
As not everyone is capable of repairing their own clothing, it might make it hard for some people to keep wearing their clothing for long extensions of time. Offering this service helps them with that effort and hopefully keeps them happier longer with the clothing they bought. It also establishes a stronger more personal connection between owner and brand.

Offering repair kits
Sometimes repairing clothing items is hard because the fabric make-up of the item is very specific. This can create problems for people that don’t want their mending and repairs to be visible. Offering fabric swatches that are made from the same cloth as the collection, as well as offering them a nice and nifty sewing case/set with it can make that people can keep wearing their clothing for longer and stimulate their creativity.